In today's fast-paced travel industry, efficiency and reliability are paramount. Automation Architects are committed to providing innovative data and AI automation solutions that help businesses streamline operations, enhance decision-making, and drive technological advancements.
Google Cloud Platform (GCP), which offers a comprehensive suite of cloud services that can revolutionize the way travel companies manage their operations. This article explores how GCP can specifically benefit the finance, procurement, and operations departments within the travel industry.
Financial departments in travel companies can significantly benefit from the advanced analytics capabilities of GCP. By leveraging BigQuery, a fully-managed, serverless data warehouse on GCP, companies can process vast amounts of data in real time. This enables quicker decision-making and more accurate financial forecasting.
We have successfully delivered multiple solutions on GCP aggrigating data from a multitude of accounting systems such as Xero, Sage, Pastel, Procon and Amadeus back office. To deliver automated monthend processes for Finance departments in the travel industry
Utilizing machine learning models on GCP, finance departments can automate budget management tasks. Custom algorithms can be designed to monitor spending patterns, predict future expenditures, and suggest adjustments, thus helping to reduce waste and optimize resource allocation.
Procurement departments can use GCP's powerful data analytics tools like BigQuery to manage supplier relationships more effectively. By analyzing supplier performance data, tracking commisssions, overrides etc, procurement teams can identify reliable suppliers, negotiate better terms, and streamline procurement cycles. In travel it is especially advantagous to have a data estate which supports a multitude of both structured and unstructured data sources. GCP also offeres a built in AI platform making it easy to extract data from PDF documents
PNR data
BSP data
MIDT data
Excel files
CSV
Leveraging the AI and ML capabilities of GCP, travel companies can enhance their customer service operations. For example, AI-driven chatbots can be deployed to handle customer inquiries around the clock, providing quick and accurate responses while freeing up human agents for more complex issues.
Operations departments can utilize GCP's ML models and AI Agents to intercept potential customer service or operational related challanges.
Further using Gemini and Document AI we can automate back office processes for approval processes, refunds and schedule changes, taking action and communicating to the customers at the right time and place.
